Privacy Policy

Overview

We at United Parcel Service, Inc., along with our subsidiaries and affiliates (collectively, "UPS"), respect your concerns about privacy.

This Privacy Notice describes the types of personal information we collect about consumers, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices.

This Privacy Notice is not a contract and does not create any contractual rights or obligations.

This notice does not apply to The UPS Store or any other retail location. This Notice does not apply to any subsidiary or affiliate of United Parcel Service, Inc. that maintains its own privacy notice, including The UPS Store or any other retail location.

Our privacy practices may vary among the countries or territories in which we operate to reflect local practices and legal requirements.

You can view certain country-specific information by selecting the Addendum link below.

Privacy Notice Addendum

Information We Obtain

We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centers which may be recorded.

The types of personal information we may obtain include:

Individual and business contact information (such as name, company name, physical address, email address and telephone or fax number)

Shipping information (such as (i) shipping-related contact details like the sender's, and consignee's and/or neighbor's (for UPS My Choice's "leave with neighbor" feature) name, physical address, email address and telephone number, (ii) signature for proof of delivery, (iii) UPS account number, and (iv) information given to us that helps us access locations to which we provide service) and information provided to us regarding the content of certain shipments, but only to the extent an identifiable person can be linked to such content.

Information that enables us to verify an individual's identity

Names, email addresses and telephone numbers of others to whom we are asked to send information

Information provided in response to surveys

Username, password and other credentials used to access UPS products and services

Compliance

We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centers which may be recorded.

Security

We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centers which may be recorded.

Data Management

We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centers which may be recorded.

Legal

We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities.